Faster and flawless order processes for Nilfisk
Automation with MAKIRA Capture streamlines order handling and boosts efficiency
Automation with MAKIRA Capture streamlines order handling and boosts efficiency
The Danish group Nilfisk is a global leader in professional cleaning equipment and solutions, serving customers in over 100 countries. With roots dating back to 1906 and the launch of its first iconic vacuum cleaner, Nilfisk has grown into one of the world’s foremost manufacturers of industrial and commercial cleaning technologies. Today, the company is actively digitalizing both its products and internal processes to drive innovation and efficiency.
In its pursuit of operational excellence, Nilfisk implemented MAKIRA Capture to create a simple, standardized, and automated process for sales order scanning, validation, and ERP registration—further strengthening its digital transformation journey.
The Danish group Nilfisk is busy digitalizing both products and processes. The company, who launched its first iconic Nilfisk model for Danish consumers in 1906, is today among the world’s leading manufacturers of vacuum cleaners and cleaning equipment. Nilfisk’s IT strategy from 2017 focuses among other things on strengthening the overall IT integration and increasing digitalization across the company’s products and processes. The sales order process requires the most manual key entries and was thereby obvious to digitalize. A sales order can come in different formats, from a Word file to raw text in an email, and consist of hundreds of order lines with different products to be delivered to different addresses. Converting these orders into one file format, enter the order into the system and validate all the information could take a couple of days of work. Therefore, the goal was to ensure a simple, standardized and first and foremost automated process for sales order scanning, validation and registration in the ERP system. The process increases the efficiency and compliance at Nilfisk.
It was through Nilfisk’s close collaborations with NTT DATA Business Solutions that the company got acquainted with MAKIRA Capture – a software robot developed to handle all types of business documents.
MAKIRA Capture was being developed to also handle sales orders, and thus we are the first company in the world using MAKIRA for sales orders. So far, we have implemented MAKIRA in Denmark, Norway, Sweden and Finland, and approximately 20 % of our overall incoming orders in the Nordic countries are received through it. This number increases each month, says Marcus Faber Kappendrup, Business Systems Consultant, Group IT, Nilfisk A/S.
Consequently, we are very excited about the solution. More precisely, we send an incoming order to a specific email address, after which the automatic process starts. After the automatic entry of the order in SAP, we still always check it manually. This does not change the fact that with big and complex orders, MAKIRA Capture saves us many hours daily, and with small orders we save many minutes daily. Most importantly, we can now use the time saved from manual order entries to provide our customers even better service, says Lena Melander.
NTT DATA Business Solutions has been a long-standing and trusted SAP® partner for Nilfisk, offering both development and ongoing support across the company’s digital landscape. Throughout the MAKIRA Capture project, Nilfisk played a key role as a pilot customer, actively contributing to the development phase. This collaborative approach fostered mutual learning and innovation—laying the groundwork for a highly effective and future-ready solution.
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