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Mieszko

Accelerating business processes at Mieszko

Automation that delivers — right from day one.

HR document automation makira

About Mieszko S.A.

Mieszko S.A. is a well-established Polish confectionery manufacturer known for its premium pralines and sweets. With over 70 years of tradition and a strong market presence, the company combines craftsmanship with modern production standards. To support its growth and ensure efficient operations, Mieszko continuously invests in innovative digital solutions.

As part of its digital strategy, the company implemented MAKIRA Capture to automate document processing and streamline internal workflows. This step marked a significant milestone in Mieszko’s journey toward greater efficiency and customer-centricity.

Business need

  •  Automate invoice processing and save time
  • Minimize manual steps in repetitive processes
  • Improve the quality of document handling

Solution

  • MAKIRA Capture – a proprietary OCR solution for the SAP system to recognize and handle documents
  • The document is sent in PDF format and is entered into the system by a software robot
  • The solution is covered by maintenance support services in the context of product development

Outcome

  • Standard and automated document handling processes
  • Capture all types of business documents
  • Automated regulatory compliance
  • Higher document control and monitoring
  • Document capture in SAP ERP
  • Ready-to-use solution
Logo of company Mieszko, a customer of document management system Makira
Founded in
1994
Headquater
Warsaw, Poland
Industry
Food
Reducing the number of critical errors is the result of automation, enhanced by machine learning and artificial intelligence. In times of increasing document volume, it is important to gain control and transparency of data.
Feliks Mayer
Head of IT and Analysis, Mieszko S.A.
70

years of experience

60

countries served

60%

time saving through MAKIRA

Why did this project come to be?

Innovation in a global business

Providing a high level of customer service is key for Mieszko SA, which sells its products in more than 60 countries from around the world. The client has been a manufacturer of pralines and boxes of chocolates for more than 70 years, which are known under the Michaszki, Cherrissimo and Magnifique brands. The modern approach to the offer translates into the operation of the organization itself. First, the client decided to implement SAP ERP. In 2021, attention was drawn to the need for comprehensive automation of document handling. MAKIRA Capture, a proprietary extension to SAP from NTT DATA Business Solutions, was selected to handle this process.

How did we solve it?

Digitization of documents embedded in the strategy

Mieszko’s strategy is based, among other things, on digitizing processes and reducing activities that require the most manual work. Such include handling documentation and entering key information. Automated document recognition and processing is possible thanks to machine learning and artificial intelligence technologies, which are used in MAKIRA Capture software.

Through optimized processes, documents are emailed as a PDF attachment and then entered into the system by a software robot. The above mechanism allows for the automation of document scanning and recognition, as well as their registration and effective management in the SAP ERP system. “Comprehensive streamlining of the invoice handling process makes it possible to speed up and increase the quality of customer service. Work efficiency and data compliance are also increased,” says Felix Mayer, IT and Analysis Manager at Mieszko SA.

What changed for the better?

Time savings and data transparency

Manually converting documents into one format, entering documents and verifying information are time-consuming processes. The MAKIRA Capture software allows all document values (e.g. on an invoice) to be automatically recorded and categorized in the SAP system. Thanks to artificial intelligence algorithms, the solution relates data and acquires more and more information along with the documents already registered. The system learns recognition patterns, including when the document format changes. In such a situation, digital documents are created without the risk of losing information.

The MAKIRA Capture solution is part of the MAKIRA package, which allows handling many types of documents: invoices, sales orders, certificates and HR documents. The use of such software in an organization saves at least 60% of the time spent on document handling.

Trusted partner

A priority for Mieszko SA was to configure business processes in accordance with current regulations. Also noteworthy is the cooperation in implementing the solution. “NTT DATA Business Solutions is a trusted partner, and the experience of the experts influences the smooth implementation of a solution that is effective and in line with our needs.” – says Felix Mayer. The commitment of the team translates into results visible from the first day after implementation.

MAKIRA® | AI-powered document automation for faster workflows
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The MAKIRA journey

From manual processes to streamlined document automation

Mieszko S.A., a renowned Polish confectionery producer, chose to implement the MAKIRA Capture solution from NTT DATA Business Solutions as part of its strategy to streamline and automate document handling processes within its SAP environment.

The decision to work with NTT DATA Business Solutions was driven by the company’s extensive portfolio of proprietary extensions, which allow clients to fully leverage the capabilities of SAP systems. Furthermore, NTT DATA Business Solutions brought in-depth knowledge of Mieszko’s business and the specific processes of the food industry, ensuring a solution tailored to real operational needs.

The longstanding collaboration and proven success in delivering best practices for SAP implementation reinforced Mieszko’s confidence in choosing NTT DATA Business Solutions as a trusted partner for this initiative.

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The document management system Makira is intelligent like the namesake owl, that is represented by the eye on this key visual

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