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Customer Service Automation Software with MAKIRA

Built lasting customer relationships with minimal efforts.

Automate your Customer Service processes with MAKIRA

The customer services department is at the heart of ensuring smooth interactions between your business and its clients. To achieve full automation, you need an integrated and comprehensive approach. MAKIRA ensures that your processes are efficient and ready for a scalable future.

Modern businesses face increasing demands for accuracy and speed. But, manual processes often lead to bottlenecks, errors, and delayed responses, which can affect customer satisfaction. MAKIRA’s customer services automation software tackles these challenges head-on by streamlining operations and providing tools that ensure seamless workflows.

With MAKIRA, you can automate tasks across all phases of customer services, including:

  • Automating purchase order and sales order processing for error-free transactions, reducing the need for manual intervention and ensuring consistency.
  • Reducing manual input with advanced AI-powered data extraction and validation, eliminating common data entry mistakes.
  • Automatically converting incoming purchase orders to sales orders, creating a unified and efficient flow from client request to order fulfillment.
  • Supporting customizable workflows to adapt to specific business needs, ensuring that your automation grows alongside your operations.
Customer-service-automation-software-for-improved-workflows

Business benefits with MAKIRA

  • Error-Free Operations: MAKIRA’s automation tools ensure precision in every task, from data entry to order processing, improving reliability and reducing costly mistakes.
  • Improved Efficiency: Automation streamlines repetitive tasks, enabling your team to focus on high-value activities.
  • Cost and Time Savings: By reducing manual work and increasing operational speed, MAKIRA helps your business cut costs and save valuable time. This allows for reinvestment in strategic initiatives.
No more repetitive tasks

Automation phases

Create

Automate the creation of customer records, purchase orders, and sales orders while integrating directly with your ERP systems.

Enrich

Add valuable data enhancements automatically, such as VAT codes, cost centers, and approval hierarchies.

Approve

Enable error-free validation and approval processes for customer transactions and workflows.

Archive

Securely store and access all customer and transaction data in a centralized, searchable archive.

Create a scalable foundation for your business

MAKIRA transforms your business operations through intelligent customer service automation software. Our approach is to cover every phase of your customer journey, ensuring end-to-end automation. Our solution covers most order automation workflows and ERP systems.

Holistic, digital solutions: Take advantage of MAKIRA’s comprehensive platform for purchase and sales order processing, ensuring faster, error-free workflows.

Adaptable for your system: MAKIRA can be setup with various ERP systems like SAP or Microsoft Dynamics, helping you create value on top of your IT infrastructure.

MAKIRA Success Stories

Jysk - case study

Mieszko - case study

B&O - case study

The document management system Makira is intelligent like the namesake owl, that is represented by the eye on this key visual

Ready to transform your customer service operations?